About Touchpoint and what makes us different
As a recognised authority in our industry, our team’s IT experience and skill allows us to provide you with the highest standards of service and reliability.
Our handpicked team of IT geniuses possess more than 30 years combined experience in IT services, System Admin, Disaster Recovery, IT Hardware and Management Consulting. Successful projects with major financial organisations, government departments and Telco giants have honed their skills to perfection, leaving you in expert hands as they devise your Touchpoint solution.
They’re able to offer you advice and a fresh perspective on a subject, which can be incredibly complex, in simple terms if needed, or as high level as you like, for businesses large and small, in any industry.
Why Use Us
Seven smart reasons to use Touchpoint for your IT hardware needs
Reason #1: Value
– this is where Touchpoint excels
We know that when times are good, the IT department has to deliver a solid ROI with no additional risk. When times are challenging, the IT department needs to deliver exceptional ROI with no additional risk.
We have a network of outstanding suppliers both locally and internationally so we can always access the highest quality products at the right price. We help our customers to keep TCO to a minimum, and maximise ROI on all IT infrastructure – quickly, simply & safely.
Reason #2: Creative solutions simply implemented
– meeting the unique needs of each client
Our business is to find the right IT solutions for each customer to enhance the success of their business. With a passion for technology, delight in simplicity and deep experience across all facets of the industry, we thrive on the challenge of understanding the specific needs of an organisation and delivering tailored solutions.
Whether it is a small enhancement or a suite of applications, we bring creativity to the practical implementation of IT, while keeping it simple for you.
Reason #3: Choice
– we have a range of options to meet your needs:
- We have extensive experience with legacy systems, enterprise storage and server hardware, software, communications equipment, host platforms, niche products, systems and processes, and keep ahead of the market by being up-to-date with the latest developments.
- We understand you don’t want to deal with multiple suppliers to meet all your needs and can offer enterprise equipment to meet most requirements. And if we don’t have it, we’ll source it for you.
Reason #4: Focus on Quality
- - at the heart of everything we do
- From personal service to products, employees to suppliers, paperwork to processes. We take pride in providing outstanding quality time and time again. We strive to be the preferred supplier of IT hardware solutions, every time.
Reason #5: Relationship management
- – our primary focus is the satisfaction of our business partners
- We place the utmost importance on trust, with our customers and suppliers, so that we are always in synergy, and for the long term.
- Underpinning our approach to personalised service is the time we take to understand your needs and challenges. We’ll work with you determine the best solution options, then deliver on quality and value – quickly and smoothly.
Reason #6: Expertise
- – we live and breathe IT
- We differentiate ourselves by our deep hands-on knowledge. We come from IT Services, Systems Administration, Disaster Recovery, IT Hardware, Management Consultancy, Maintenance and Support Services.
- With our combined experience and diverse backgrounds in all areas of technology, our team can offer a wealth of advice and fresh perspectives to enhance your organisation’s IT performance.
- Our employees are great at what they do. They also understand the importance of listening, can communicate complexity simply, and deliver on promises so you’ll be impressed every time.
Reason #7: Fast delivery
- – at Touchpoint, you will always find a “can do” attitude
- We provide realistic but impressive lead-times and we take pride in delivering excellent services quickly. We also understand the urgency you may experience from time-to-time and we’re not afraid to roll our sleeves up to get the job done. In fact, we welcome the challenge!
- We will respond rapidly to your request We have stock prepared and ready to go. We also have contacts and resources at the ready throughout Australia and globally.